Refund Policy

Effective Date: June 18, 2025

At Mynatureglow, we want you to feel confident and satisfied with every purchase. If something isn’t right, here’s how we handle returns and refunds:

1. Returns

We accept returns within 14 days of your delivery date.

To be eligible:

• Item must be unused, unopened, and in the original packaging.
• You must provide proof of purchase (order confirmation or receipt).
• Return must be requested within 14 days of receiving your order.
• Items returned without prior approval will not be accepted.

To initiate a return, email us at support@mynatureglow.com with your order number and reason for return.

2. Refunds

Once we receive and inspect your return:

• We’ll notify you of approval or rejection.
• If approved, a full refund (excluding shipping costs) will be processed to your original payment method within 5–10 business days.

3. Exchanges

We currently do not offer exchanges. If you need a different item, please return the original and place a new order.

4. Non-Returnable Items

• Opened or used products
• Sale items or gift cards
• Products marked as “final sale”

5. Damaged or Wrong Items

If your order arrived damaged or incorrect, please contact us within 48 hours of delivery. Send photos and your order number to support@mynatureglow.com, and we’ll make it right.