Shipping policy

At My Nature Glow, we are committed to providing reliable, transparent, and timely shipping services. This Shipping Policy outlines our processing times, shipping methods, delivery estimates, costs, tracking procedures, and other important information related to domestic shipping within the United States.

Shipping Locations

  • Shipping Region: United States (domestic only)
  • We currently do not ship internationally
  • We do not ship to U.S. territories, APO/FPO addresses, or P.O. Boxes unless otherwise stated at checkout

Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays)
  • Orders placed on weekends or holidays will begin processing on the next business day
  • Processing time includes order verification, quality checks, packaging, and handoff to the carrier
  • During high-demand periods, processing times may be slightly extended

Once an order has shipped, it can no longer be modified or canceled. Please refer to our Return & Refund Policy for available options after delivery.

Shipping Methods, Delivery Times & Rates

Shipping options and rates are calculated at checkout based on order value, package weight, and selected shipping method.

Economy Shipping

  • Estimated Delivery Time: 5–8 business days
  • Free shipping on orders $50.00 and above

Standard Shipping

  • Estimated Delivery Time: 3–4 business days
  • Free shipping on eligible orders based on package weight and promotions displayed at checkout

Expedited Delivery + Shipping Protection (Optional)

  • Eligible Weight Range: 5 lb – 70 lb
  • Cost: $4.99
  • Includes faster handling and optional shipping protection coverage, subject to applicable protection terms

Shipping Carriers

Orders are shipped using reputable domestic carriers. Carrier selection is determined based on destination, package weight, and shipping method selected at checkout.

Carrier availability may vary depending on location and operational conditions.

Shipping Confirmation & Tracking

  • A shipping confirmation email with tracking information will be sent once your order ships
  • Tracking updates may take up to 24 hours to appear after shipment
  • Customers are responsible for monitoring tracking updates and delivery status

Delivery Time Estimates

Delivery times are estimates only and begin after the order has shipped, not when the order is placed.

Delays may occur due to:

  • Carrier-related issues
  • Weather conditions
  • Peak shipping seasons or holidays
  • Incorrect or incomplete address information

My Nature Glow is not responsible for carrier delays once a package is in transit.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

Orders returned due to incorrect, incomplete, or invalid addresses may require additional shipping fees for reshipment.

If a package is returned to us as undeliverable, we will contact you with available options.

Lost, Missing, or Damaged Packages

If your package is lost or arrives damaged, please contact us promptly.

Orders that include optional Shipping Protection may be eligible for resolution in accordance with the applicable protection terms.

Claims must be submitted within a reasonable timeframe after the expected delivery date.

Partial Shipments

In some cases, orders containing multiple items may be shipped separately. If this occurs, you will receive separate tracking information for each shipment at no additional cost.

Refused or Returned Shipments

Refused deliveries or unclaimed packages may be returned to our facility.

Shipping fees associated with refused or returned shipments are non-refundable unless otherwise required by law.

Business Days Definition

Business days are defined as Monday through Friday, excluding U.S. federal holidays.

Contact Information

If you have any questions about shipping, delivery, or tracking, please contact us:

📧 Email: support@mynatureglow.com
📞 Phone: +1 (626) 659-4561