Refund policy
At My Nature Glow, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns are accepted, how refunds are processed, and what customers can expect throughout the return process.
Return Eligibility
We accept returns for both defective and non-defective products, provided all eligibility requirements are met.
To qualify for a return:
- The item must be new, unused, and in its original condition
- The return request must be initiated within 14 days of delivery
- The item must be returned with original packaging and any included accessories
- Proof of purchase is required
Return Window
Returns must be requested within 14 days from the date the order is marked as delivered by the carrier.
Requests submitted after this timeframe will not be approved.
Return Method
All returns must be sent by mail.
A free return shipping label will be provided upon return approval or included with your order, depending on fulfillment method.
Customers are responsible for securely packaging returned items to prevent damage during transit.
Return Shipping Costs
- No restocking fees are charged
- Return shipping is free when the provided return label is used
- If a customer chooses to use a different carrier or shipping method, return shipping costs are the customer’s responsibility
Exchanges
Exchanges are not accepted.
If you wish to receive a different product, please return the original item in accordance with this policy and place a new order.
Product Condition Requirements
Returned products must:
- Be unused and unaltered
- Be in original, resaleable condition
- Include original packaging
Items showing signs of use, damage, or tampering may be refused and returned to the customer at the customer’s expense.
Refunds
Once a return is received, it will be inspected.
If approved:
- Refunds will be issued to the original payment method
- Refunds are processed within 10 business days after return approval
Please note:
- Banks or payment providers may require additional time to post refunds
- Original shipping charges (if any) are non-refundable unless required by law
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us promptly upon receipt
- Provide your order number and any requested supporting information
Approved cases will be handled in accordance with this policy and applicable consumer protection laws.
Non-Returnable Items
There are no final sale items.
All products are eligible for return provided they meet the conditions outlined in this policy.
Incorrect or Incomplete Returns
Returns that do not meet policy requirements may be:
- Rejected
- Returned to the customer at the customer’s expense
Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check with your bank or payment provider
- Allow additional processing time
- Contact us if the issue persists
Statutory Rights
This policy does not affect any rights you may have under applicable consumer protection laws.
How to Start a Return
To initiate a return, please contact us with your order number and reason for return:
📧 Email: support@mynatureglow.com
📞 Phone: +1 (626) 659-4561